indosuper Platform Privacy Notice

This page describes what we collect when you use indosuper and how we keep that data protected. We collect personal information to verify your identity, process payments, and deliver our service. We do not sell your data to third parties, and we encrypt sensitive information during transmission and storage.

Our privacy practices comply with applicable data protection laws in supported jurisdictions. We are transparent about what we collect, why we collect it, and how long we retain it. If you have questions about your data or how we use it, our support team can provide clarification.

By using indosuper, you consent to the data practices described in this notice. If you do not agree with our practices, you should not create an account or use our platform.

What data we collect on indosuper

We collect information in several categories. Account information includes your full name, email address, date of birth, phone number, and residential address. We require this during registration and verification. Payment information includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet transfers). We do not store full payment card numbers — payment processors handle that data separately.

Identity verification requires government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government letter). We collect these documents to comply with anti-money-laundering regulations and prevent fraud. We retain these documents for the duration of your account and for a period after closure as required by law.

We also collect activity data — your login history, games played, bets placed, deposits and withdrawals, and support interactions. This data helps us detect fraud, resolve disputes, and improve our service. We do not use this data for marketing purposes without your explicit consent.

How we use your data on indosuper

We use your data to deliver our service. Account information enables us to create and manage your indosuper account, process deposits and withdrawals, and communicate with you about your account. Identity documents allow us to verify your age and prevent duplicate accounts. Payment information processes transactions through our payment partners.

We use activity data to detect fraud and money laundering. If we notice unusual patterns — rapid deposits and withdrawals, large transactions from new accounts, or activity inconsistent with your profile — we investigate and may suspend your account pending review. We also use activity data to resolve disputes. If you report a game outcome or payment issue, we review your account history to investigate.

We use technical data (IP address, device type) to maintain platform security and prevent unauthorised access. We do not use your data for marketing or advertising without your explicit consent. We do not share your data with third parties except where required by law or to process payments through our payment partners.

Data retention and deletion on indosuper

We retain account information for the duration of your account and for a period after closure as required by law. Identity documents are retained for compliance purposes — typically five to seven years depending on jurisdiction. Payment transaction records are retained for accounting and audit purposes, typically five to seven years.

You can request deletion of your account at any time by contacting our support team. We will close your account and return any remaining balance to your registered payment method. However, we may retain certain data for legal compliance, fraud prevention, or dispute resolution. We will explain any data we retain after account closure.

If you are a player in Jakarta, Surabaya, Bandung, Medan, or Semarang and have questions about data retention, contact our support team. We can provide specific timelines based on your jurisdiction and account status.

Personal data

Information that identifies you — name, email, address, phone number, government ID.

Payment data

Information about your payment method and transaction history. We do not store full card numbers.

Activity data

Records of your account activity — logins, games played, bets, deposits, withdrawals, support interactions.

Technical data

Information about your device and connection — IP address, browser type, device type.

Third-party processors and data sharing

We use third-party processors to deliver our service. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) handle payment transactions. We share only the information necessary for them to process your payment — typically your name, amount, and transaction ID. We do not share your full account history or personal details beyond what is needed.

We may share data with law enforcement or regulatory authorities if required by law. We do not voluntarily share data with government agencies, but we comply with legal requests (subpoenas, court orders, or regulatory investigations). We will notify you of such requests unless prohibited by law.

Our servers may sit outside your jurisdiction. Data may be transferred to and stored in countries with different data protection laws. By using indosuper, you consent to this transfer. We maintain security standards regardless of server location.

Cookies and tracking on indosuper

We use cookies to maintain your session and remember your preferences. Session cookies expire when you log out. Preference cookies (such as language or theme settings) persist until you clear your browser cache. We do not use cookies for tracking or advertising purposes.

We do not use third-party analytics or advertising cookies. We do not track your behaviour across other websites. Our cookies are functional only — they help us deliver indosuper, not to profile you or sell data to advertisers.

You can disable cookies in your browser settings, but this may affect your ability to use indosuper. Some features (such as staying logged in) require cookies to function.

Your rights regarding your data

You have the right to access your data. You can request a copy of all personal information we hold about you by contacting our support team. We will provide this information within a reasonable timeframe, typically 10-15 business days.

You have the right to correct inaccurate data. If your name, address, or other information is incorrect, contact our support team and we will update it. You have the right to request deletion of your account and associated data, subject to legal retention requirements.

You have the right to object to certain uses of your data. If you do not want us to use your data for fraud detection or account monitoring, contact our support team — however, we may need to suspend your account if we cannot verify your identity or detect fraud.

Security and data protection on indosuper

We protect your data using encryption, firewalls, and access controls. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data (passwords, payment information) is encrypted at rest. We limit access to your data to employees who need it to deliver our service.

We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain incident response procedures — if we detect a data breach, we will notify affected users and relevant authorities as required by law.

However, no security system is perfect. We cannot guarantee absolute protection against all attacks. You are responsible for keeping your password confidential and logging out after each session. If you suspect unauthorised access, contact our support team immediately.

Contact us about privacy

If you have questions about our privacy practices, contact our support team. We respond to privacy inquiries within five business days. If you believe we have violated your privacy rights, you can file a complaint with your local data protection authority.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

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